Organizational growth only advances through the delivery of exceptional customer service, as there is only so much cost reduction a business can undertake, thus optimally servicing customer requests yields consistent increase in sales, as customer loyalty is hard to earn but helps build a solid consumer base.
Majority of businesses offer service requests to their customers to sequentially cater to their needs, but fail to deliver due to unreliable service request logging. As without an appropriate system in place, service requests cannot optimally flow within an organization, various interfaces within the distribution network or even to the end users, leading to confusion, frustration, and dissatisfaction.
Channel partners across the distribution network invest in a very large capital assembly and deserve little to no down time which can be a major issue in a non-eXchange environment. The eXchange helps minimize downtime through ticketing, an inbuilt response mechanism that provides the due service a brand is expected to deliver. The system tracks the service tickets efficiently, and alerts the response action team in real time allowing prompt delivery of customer service.