Companies that value customers and focus on customer satisfaction realize the predominant market reality, that consumers are constantly growing and so are their needs and wants. Hence organizations are now more than ever before, required to gear up for all these changes and evolve alongside.
By mapping the entire product line on a single platform, common to the multiple channel partners in a distribution network, customer service is customized to deliver optimum performance through the eXchange. Channel partners are better able to assess the accurate life cycle of a product and if applicable each component from the assembly line, besides the exact warranties, defined claim guidelines as per the invoice and other associated documentation captured on the system. Trade partners thus attain the prerogative to foresee when warranties are close to maturity through inbuilt alerts, and can assess the quality of products which required maintenance within their warranty periods, and take a proactive stance to analyse and fix product flaws.
End-to end visibility enables constant feedback and captures the essence of each product, preventing disputes and encouraging prompt action from all channel partners to make the product experience an enriching one for consumers and trade partners alike.